Service Provider Survey Results

• Cost of service8 (66.7%)
• Long wait times to get an appointment8 (66.7%)
• Do not know where to go or who to see7 (58.3%)
• Health insurance does not cover7 (58.3%)
• Not enough mental health professionals7 (58.3%)
• No public transportation to facilities5 (41.7%)
• Mental health professionals don't take Medicaid5 (41.7%)
• Service is not available in Wayne Township3 (25%)
• Other reasons2 (16.7%)

Other reasons shared

• Most well-qualified clinicians do not take Medicaid. Additionally, the cost of mental health treatment is prohibitive, even with acceptable insurance, because high co-pays or co-insurance is required at each session, sessions are 1x/weekly or greater.
• Specialized mental health services for very young children and those with disabilities

• Free mindfulness help
• Psychiatry, testing, Spanish speaking therapists, support groups
• Psychiatry, low cost counseling, help purchasing insurance, medication assistance, services in languages other than English
• Group and family therapy seemingly inadequate... especially when language, cultural barriers are in play
• Affordable substance abuse treatment
• Assessment psychologists and prescribing psychiatrists who take Medicaid

• Do not know where to go or who to see8 (66.7%)
• Health insurance does not cover8 (66.7%)
• Not enough professionals who provide care6 (50%)
• Cost of service6 (50%)
• Professionals don't take Medicaid6 (50%)
• Professionals don't speak my language6 (50%)
• Service is not available in Wayne Township5 (41.7%)
• No public transportation to facilities4 (33.3%)
• Long wait times to get an appointment3 (25%)
• Other reasons2 (16.7%)

Other reasons shared

• Most residential treatment centers are full and many take limited, selected, forms of insurance.

• Intensive Outpatient and Partial Hospitalization
• Services for Medicaid, Medication Assisted treatment, Medication assistance, Psychiatry, support groups besides AA
• Detox... short and long term rehab programs. Access to adequate groups and support networks.

• Do not know where to go or who to see9 (69.2%)
• Cost of service7 (53.8%)
• No public transportation to facilities7 (53.8%)
• Health insurance does not cover6 (46.2%)
• Not enough developmental disability professionals6 (46.2%)
• DD health professionals don't take Medicaid6 (46.2%)
• DD health professionals don't speak my language6 (46.2%)
• Long wait times to get an appointment6 (46.2%)
• Service is not available in Wayne Township5 (38.5%)
• Other reasons2 (15.4%)

• I am not aware of direct service providers accepting Medicaid serving within WT
• Short and long term housing. Support services to provide basic help to help gain appropriate independence. Job coaching and shortage of jobs. Inadequate IL state services for people with disabilities. Inadequate collaboration.
• Day programming / Recreational Programming
• Psychological assessment

• 6Access / Not enough providers / long wait times (especially for underserved populations)
• 4Accepting all forms of insurance (Medicaid or sliding scale fee) providers
• 4Communication about availability
• 3Stigma / cultural acceptance
• 3Language barriers

Additional responses

• Affordability
• Transportation
• People without insurance don't get the help that they need
• Insurance denials, care limits and low reimbursement rates
• Low cost and culturally accessible services including medication and medication assisted treatment, counseling, case management, psychiatric services, and support for dual diagnosis and co-occurring disorders. Needs cover the life span.
• Flexible hours of availability
• Affordable outpatient mental health and substance abuse treatment (Eng/Spanish)

• Access of care
• The organizations that are available are small and don't have a large capacity
• These services can be expensive and if have no insurance, it will be hard to get them.
• I think that people are afraid of being vulnerable and ask for help and there is a lot of fear as culturally they are not used to ask for help.
• Strengths: wide network county-wide of service providers. Challenge: access in all its forms
• Collaboration between various service providers is a strength. Funding is the biggest challenge agencies face which limits access for those who need it most.
• In DuPage County (not necessarily Wayne) there are high quality medical providers, health systems, counseling agencies (for profit and nonprofit both) etc. But there is inadequate availability of low cost treatment options for uninsured or Medicaid enrolled, psychiatric services are woefully inadequate, and wait lists for care for low income are often long. There is also a need for more culturally and linguistically appropriate services.
• Those who are here really care and understand this community. They are willing to help and often go above and beyond
• Lack of publicity
• We have a wonderful county behavioral health crisis system. The 211 system is an excellent source of information for people. Weaknesses: lack of nearby substance abuse treatment (IOP and PHP), lack of Spanish-speaking providers, transportation barriers
• Too much overlap county/township
• Good peer support services like NAMI and AA and many providers for those with private insurance but not enough Medicaid providers

• Help with co-pay or co-insurance expenses with some form of fee offset
• Access to care on website list of providers
• Increase service capacity through increased funding
• I think that depression support groups in Spanish could help people to get help
• Coordinate services and make them available via awareness and coordination. Too many grant dollars wasted when we are duplicating services and not coordinating efforts that make services available to those who can most benefit from them!
• Increase awareness and reducing stigma by promoting and partnering with existing service providers
• Subsidies for providers delivering services at a loss (gap funding), medication assistance, help purchasing high quality health insurance, funding for psychiatric care
• The fee structure of care and the availability based on insurance has to change
• More awareness to the needs and to the assets available in the community. Better collaboration.
• A system where people can ask questions on where to get services
• Increase the number of bilingual providers (MH & SUD treatment). Create a fund to provide rides for people to get to and from their appointments at DuPage County Behavioral Health and other providers.
• Better support services
• From a school perspective how to partner with the school and outside agencies

• 4Financial issues / stress
• 3Employment that pays a living wage
• 2Depression and anxiety
• 2Adequate housing

Additional responses

• Affordability
• Domestic violence
• Parenting stress, unhealthy co-parent relationships
• Transportation
• Long wait lists for services
• Funding does not cover cost of services
• Trauma, drivers of health, poverty, stigma/reluctance to seek treatment
• Lots of family care needed, not just an individual within the family. A whole family approach is crucial, with providers being willing to communicate amongst each other to support
• Relapse, despair, inconsistency, dependence on things that don't help, increased availability to harmful substance, lack of desire to improve, limited hope, limited opportunity for lasting rehabilitation...